Purchase Policies


What is the 7 day eBook risk-free trial - how does it work?

We offer a 7 day risk-free trial for eBooks so you can have some time to try them out at no risk.

Your card will only be charged 7 days after your purchase. This way, you have plenty of time to review your purchase and decide if it's right for you. If you decide NOT to keep it, you can cancel at anytime during these 7 days by contacting us and you won't be charged at all.

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What is a Risk-Free trial - how does it work?

We offer a Risk-Free trial for ALL of our programs, so you have time to review them before deciding if you'd like to keep the program or not.

Here is how it works: When you place an order, your card will be charged for the first payment, but you'll have a trial period to try out the program and decide if you'd like to keep it or cancel it, to receive your money back. The risk-free trial is our 100% money back guarantee, and we offer it for your peace of mind, so you can try ANY of the programs at NO RISK.

When placing an order, you'll see the number of days of your Risk-Free trial displayed on the same page as the buy buttons, but if you have any questions about the trial for a specific program, please feel free to contact us.

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When will my credit card be charged?

eBook and Audio book purchases: Your card will only be charged 7 days after your purchase of any eBook and/or audio book with a 7 day risk-free trial. This way, you have plenty of time to review your purchase and decide if it's right for you. If you decide NOT to keep it, you can cancel at anytime during the 7 days by contacting us and you won't be charged.

Video or Audio Programs: If you're buying a video or audio program, your card will be charged at the moment of your purchase, unless your offer includes a free month. We do offer a 7 day risk-free trial for all of our streaming video and audio programs so you'll have plenty of time to review your purchase and decide if it is right for you. If you decide NOT to keep it, please contact us to request a full refund within the risk-free trial, and you'll receive all your money back. Please refer to your email order receipt for details about your purchase.

Subscription Programs: We do offer a 30 day risk-free trial for subscriptions so you'll have plenty of time to review your purchase and decide if it is right for you. If you'd like to cancel your subscription, please go here. Some subscription programs may offer a 30-day free trial where your card will not be charged until the second month of your subscription. Please refer to your email order receipt for details about your purchase

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How do I cancel my purchase and receive a full refund?

If you are not 100% satisfied with your purchase, you can cancel without hassle. Here are our refund policies depending on what type of program you purchased:

1. Refund policy for eBooks and/or audio books with a 7 day Risk-Free Trial: If you didn't contact us within 7 days of your purchase, and have been charged for an eBook or audio book you don't want to keep, we can still process a full refund within 30 days of your purchase. If you would like to cancel or request a refund, please contact us. We'll process your cancellation or refund within 24 hours of receiving your request.

2. Refund policy for online streaming programs: If you'd like a refund for an online program you purchased, just contact us and let us know within your trial period. We'll remove your access to the program and refund 100% of any payments you have already made. No questions asked.

3. Cancellation policy for subscription programs: If you'd like to cancel your subscription, just contact us and let us know. Subscriptions can be cancelled any time.

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Am I signing up for any recurring payments?

We will never automatically subscribe you to any monthly commitments. You'll see the payment terms in the shopping cart before you submit your order for purchase. You can also review your email order receipt to confirm your order details or contact us for more information.

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How do I cancel my subscription?

If you'd like to cancel your subscription, please go here. We'll make sure you stop receiving any further lessons.

You're welcome to keep any free bonuses and of course anything you've already paid for.

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What will appear on my credit card statement?

You'll be able to easily identify any of your orders with us on your credit card statement. Just look for "Katie & Gay Hendricks" as the name of the vendor/merchant.

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Are there any costs when requesting a cancellation or refund?

If you purchased an online program, there are no cancellation costs. When your purchase is canceled, your account will be refunded.

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How do I contact you?

For more information regarding our programs and policies, be sure to visit our Contact Page and Frequently Asked Questions, where you can also use our secure live chat to discuss your account with us.

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